Report a Concern

My San Dimas is our way to provide more efficient and transparent customer service. Residents can now request eligible services and report concerns on My San Dimas either through a desktop computer or through our My San Dimas mobile app which is available in the app store for all mobile devices. To learn to navigate the app click here to view a tutorial.

How do I start?
The City of San Dimas has created topics that can provide ease of access. Select a topic and fill out the form with the required information. Please note you will be asked to create an account to allow you (the requestor) to TRACK, and COMMUNICATE with staff regarding your request.

How long will my request take?
Default time will be 7 days although you may receive a completed response prior. You can call City Hall and any staff member can look up your request but you can do it from your app as well.

What if I don’t see my Topic?
Not all topics are available but you can still submit questions and request through “Topic Not Listed” online or through the app.